Firebase is currently outputting closed connection errors

Incident Report for InEvent

Postmortem

Google Firebase had a major global outage this afternoon that lasted for 6 minutes. This outage impacted our Virtual Lobby, but the overall functionality still worked, with limited connectivity to Chats, Questions, Group Rooms and interactions.

You can check out Google’s official statement here: https://status.firebase.google.com/incidents/Xed5fGf9USDWdzsqN4GX

Posted Nov 16, 2021 - 13:27 EST

Resolved

The issue has been mitigated and the service has been restored.

https://status.firebase.google.com/incidents/Xed5fGf9USDWdzsqN4GX

Posted Nov 16, 2021 - 13:23 EST

Update

We are continuing to monitor for any further issues.

Posted Nov 16, 2021 - 13:21 EST

Update

Google Firebase issue can also be seen here on this page https://status.firebase.google.com/

Posted Nov 16, 2021 - 13:08 EST

Monitoring

We have implemented a fix which allows you to connect to the Virtual Lobby with limited connectivity. While Google Firebase is offline, we recommend to switch to InEvent native websockets under Settings > Tools.

Posted Nov 16, 2021 - 13:06 EST

Update

We are continuing to investigate this issue.

Posted Nov 16, 2021 - 12:58 EST

Investigating

We are checking with Google the status of the issue. For now, we recommend switching to the Native WebSockets option under Event > Tools.

Posted Nov 16, 2021 - 12:58 EST

This incident affected: Firebase Web Sockets.